House of Mandana • Client Concierge & Care
Your personal privacy and transactional security are paramount to us.
Compliance & Data Protection
House of Mandana complies strictly with India's Digital Personal Data Protection (DPDP) Act 2023 and the Information Technology Act 2000. We collect only essential personal details (name, shipping address, email address, phone number) necessary to process orders, generate insured shipping labels, and provide dedicated client concierge support.
Bank-Grade Payment Security
All online transactions are encrypted via 256-bit SSL encryption and processed through RBI-approved, PCI-DSS Level 1 compliant payment gateways (Shopify Payments, Razorpay). House of Mandana never stores, views, or has access to your credit/debit card numbers, CVVs, or UPI PINs.
Zero Data Selling or Renting
We maintain an absolute zero-tolerance policy against commercial data sharing. Your personal data is never sold, traded, rented, or distributed to third-party telemarketers or external advertising networks.
Your Rights & Data Erasure
You hold the permanent right to review, update, or request the complete erasure of your personal account data at any time by sending a simple request to our data protection officer at houseofmandana@gmail.com.
Need Personal Assistance?
Our Client Concierge is available Monday to Saturday (10:00 AM – 7:00 PM IST) to assist with orders, custom sizing, and private inquiries.